IT Service Management Overview
ITIL & ISO 20000 (v2011)
Course Description
This course provides introduction of IT Service Management concepts and basic requirements, both ITIL v3-2011 and ISO 20000-2011. Delegates will learn the differences between the old version and the latest version, as well as find out their challenges and benefits.
Duration : 3 Days (9:00 - 16:30)
Fee : 17,900 Baht exclude VAT (Early Bird 15,900 Baht exclude VAT)
(Fee includes Course Material + Coffee Break and Lunch)
Instructor: Khun Piya Chiewcharat (See Profile >> Here)
- Consulting Manager & General Manager Pholsiri Consults & Services LTD
- Instructor for IT Service Management based on ISO 20000
- Instructor for ITILv3 Foundation and ITIL v3 Intermediate
- Instructor for Project Management based on PMP and PRINCE2
- Instructor for IT Risk Management
- IT/Business Consultant
Training Date
- 2 - 4 May 2018
- 26 - 28 September 2018
Training Venue: Skulthai Surawong Tower (Near MRT Sam Yan Exit 1) >> See Map
Who Should Attend
- IT Manager
- IT Process Improvement
- IT Department Head
- Service Manager
- Those who would like to develop IT Service Management in your organization
Benefits
- Understand the concept of IT Service Management
- Understand how IT Service Management help develop your organization
- Learn the IT Service process mapping and how to identify roadmap
- Recognize the challenges and benefit of IT Service Management
Course Outline:
- Introduction of IT Service Management
- History of IT Service Management – ITIL and ISO/IEC20000
- ITIL – The Good Practice Framework
- The Service Life Cycle - Introduction
- Service Strategy (SS)
- Service Portfolio Management, Finance Management, Business Relationship Management, etc.
- Service Design (SD)
- Service Level Management, Capacity Management, Information Security Management, IT Service Continuity Management, etc.
- Service Transition (ST)
- Change Management, Release and Deployment Management, Knowledge Management, etc.
- Service Operations (SO)
- Incident Management, Problem Management, Event Management, etc.
- Continual Service Improvement (CSI)
- Deming Cycle, CSI Model, KPI&CSF, etc.
- ISO/IEC20000 – The Service Management Standard
- Service Management System
- Design and transition of new or changed services
- Service Delivery Processes
- Resolution Processes
- Relationship Processes
- Control Processes
- Process Mapping
- Benefits and Differences
- Which one is suitable for your organization?
- Roadmap idea
Online Registration >> HERE
Payment Condition
Payment may be paid in full or 50% deposit at least 7 days prior to the start of the course. The payment could be paid by the following methods
- Account transfer to "IMC Institute" Saving account no. 616-2-07327-1 , Kasikorn Bank, Sathorn Square Branch.
or
- Cheque should be made payable to "IMC Institute"
Notes:
In case you choose to pay 50% deposit, we would request the remaining 50% to be paid at the registration desk before the beginning of the course.
Contact Person :
For more information, contact our course coordinator on:
Ms.Kwanhathai Thavornpong / Ms.Sunisa Kamhangwaratit
Mobile: 087-593-7974, 088-192-7975
Tel: 02-233-4732
E-mail: kwanhathai@imcinstitute.com/sunisa@imcinstitute.com /contact@imcinstitute.com
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