IT Service Management Overview ITIL & ISO 20000 (v2011)  Zipevent

IT Service Management Overview ITIL & ISO 20000 (v2011)

2 - 4 May 2018
09:00 - 16:00 (UTC+7)
IMC Institute

Event Information


IT Service Management Overview ITIL & ISO 20000 (v2011)



Course Description

This course provides introduction of IT Service Management concepts and basic requirements, both ITIL v3-2011 and ISO 20000-2011. Delegates will learn the differences between the old version and the latest version, as well as find out their challenges and benefits.

 

Duration : 3 Days (9:00 - 16:30)

 

Fee : 17,900 Baht exclude VAT (Early Bird 15,900 Baht  exclude VAT)

(Fee includes Course Material + Coffee Break and Lunch)

 

Instructor: Khun Piya Chiewcharat (See Profile >> Here)

  • Consulting Manager & General Manager Pholsiri Consults & Services LTD
  • Instructor for IT Service Management based on ISO 20000
  • Instructor for ITILv3 Foundation and ITIL v3 Intermediate
  • Instructor for Project Management based on PMP and PRINCE2
  • Instructor for IT Risk Management
  • IT/Business Consultant




Training Date

  • 2 - 4 May 2018         
  • 26 - 28 September 2018

 

Training Venue:  Skulthai Surawong Tower (Near MRT Sam Yan Exit 1) >> See Map

 

Who Should Attend

  • IT Manager
  • IT Process Improvement
  • IT Department Head
  • Service Manager
  • Those who would like to develop IT Service Management in your organization

 

Benefits  

  • Understand the concept of IT Service Management
  • Understand how IT Service Management help develop your organization
  • Learn the IT Service process mapping and how to identify roadmap
  • Recognize the challenges and benefit of IT Service Management

 

Course Outline:

  • Introduction of IT Service Management
  • History of IT Service Management – ITIL and ISO/IEC20000
  • ITIL – The Good Practice Framework
    • The Service Life Cycle - Introduction
    • Service Strategy (SS)
      • Service Portfolio Management, Finance Management, Business Relationship Management, etc.
    • Service Design (SD)
      • Service Level Management, Capacity Management, Information Security Management, IT Service Continuity Management, etc.
    • Service Transition (ST)
      • Change Management, Release and Deployment Management, Knowledge Management, etc.
    • Service Operations (SO)
      • Incident Management, Problem Management, Event Management, etc.
    • Continual Service Improvement (CSI)
      • Deming Cycle, CSI Model, KPI&CSF, etc.
  • ISO/IEC20000 – The Service Management Standard
    • Service Management System
    • Design and transition of new or changed services
    • Service Delivery Processes
    • Resolution Processes
    • Relationship Processes
    • Control Processes
  • Process Mapping
  • Benefits and Differences
  • Which one is suitable for your organization?
  • Roadmap idea

 

Online Registration >> HERE

 

Payment Condition

Payment may be paid in full or 50% deposit at least 7 days prior to the start of the course. The payment could be paid by the following methods

 

  1. Account transfer to "IMC Institute" Saving account no. 616-2-07327-1 , Kasikorn Bank, Sathorn Square Branch.

or

  1. Cheque should be made payable to "IMC Institute"

Notes:

In case you choose to pay 50% deposit, we would request the remaining 50% to be paid at the registration desk before the beginning of the course.

 

Contact Person :

 

           For more information, contact our course coordinator on:

Ms.Kwanhathai Thavornpong / Ms.Sunisa Kamhangwaratit

Mobile: 087-593-7974, 088-192-7975

Tel:  02-233-4732

E-mail: kwanhathai@imcinstitute.com/sunisa@imcinstitute.com /contact@imcinstitute.com

 

Location Details


IMC Institute

LOCATION

141/7 Skulthai Surawong Tower 7th FL (Unit 8), Surawong Road, Suriyawong, Bangrak Bangkok, 10500 Thailand

VIEW MAP

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IMC Institute

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