This course provides introduction of IT Service Management concepts and basic requirements, both ITIL v3-2011 and ISO 20000-2011. Delegates will learn the differences between the old version and the latest version, as well as find out their challenges and benefits.

Duration : 3 Days (9:00 - 16:30)

Fee : 17,900 Baht exclude VAT (Early Bird 15,900 Baht exclude VAT)
(Fee includes Course Material + Coffee Break and Lunch)

Instructor: Khun Piya Chiewcharat (See Profile >> Here)
Consulting Manager & General Manager Pholsiri Consults & Services LTD
Instructor for IT Service Management based on ISO 20000
Instructor for ITILv3 Foundation and ITIL v3 Intermediate
Instructor for Project Management based on PMP and PRINCE2
Instructor for IT Risk Management
IT/Business Consultant

Training Date
2 - 4 May 2017
9 - 11 August 2017

Training Venue: Conference Center, 4th Floor,Q-House Lumpini, 1 South Sathorn Rd(near MRT Lumpini Station Exit 2)

Who Should Attend
IT Manager
IT Process Improvement
IT Department Head
Service Manager
Those who would like to develop IT Service Management in your organization

Benefits
Understand the concept of IT Service Management
Understand how IT Service Management help develop your organization
Learn the IT Service process mapping and how to identify roadmap
Recognize the challenges and benefit of IT Service Management

Course Outline:
Introduction of IT Service Management
History of IT Service Management – ITIL and ISO/IEC20000
ITIL – The Good Practice Framework
The Service Life Cycle - Introduction
Service Strategy (SS)
Service Portfolio Management, Finance Management, Business Relationship Management, etc.
Service Design (SD)
Service Level Management, Capacity Management, Information Security Management, IT Service Continuity Management, etc.
Service Transition (ST)
Change Management, Release and Deployment Management, Knowledge Management, etc.
Service Operations (SO)
Incident Management, Problem Management, Event Management, etc.
Continual Service Improvement (CSI)
Deming Cycle, CSI Model, KPI&CSF, etc.
ISO/IEC20000 – The Service Management Standard
Service Management System
Design and transition of new or changed services
Service Delivery Processes
Resolution Processes
Relationship Processes
Control Processes
Process Mapping
Benefits and Differences
Which one is suitable for your organization?
Roadmap idea

Payment Condition
Payment may be paid in full or 50% deposit at least 7 days prior to the start of the course. The payment could be paid by the following methods

1. Account transfer to "IMC Institute" Saving account no. 616-2-07327-1 , Kasikorn Bank, Sathorn Square Branch.
or
2. Cheque should be made payable to "IMC Institute"
Notes:
In case you choose to pay 50% deposit, we would request the remaining 50% to be paid at the registration desk before the beginning of the course.

Contact Person :

For more information, contact our course coordinator on:
Ms.Kwanhathai Thavornpong / Ms.Sunisa Kamhangwaratit
Mobile: 087-593-7974, 088-192-7975
Tel: 02-233-4732
E-mail: kwanhathai@imcinstitute.com/sunisa@imcinstitute.com /contact@imcinstitute.com

Event Contact